MRI Depot, Inc. – Privacy Policy
Effective Date: January 1st, 2026

MRI Depot, Inc. (“MRI Depot,” “we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information, including information collected through SMS communications.

1. Information We Collect

We may collect personal information including:

  • Name

  • Company name

  • Email address

  • Phone number

  • Shipping or billing address (if applicable)

  • Transaction details (quotes, orders, service requests)

  • Communication history (email, call logs, SMS conversations)

2. How We Use Your Information

We use your information to:

  • Provide quotes, invoices, and service support

  • Coordinate deliveries and logistics

  • Respond to inquiries and customer support requests

  • Send operational updates (quotes, shipping, scheduling, service notifications)

  • Improve our services and internal operations

  • Comply with legal requirements

3. SMS/Text Messaging Privacy (A2P 10DLC Compliance)

If you opt in to receive SMS messages, we may send informational and transactional messages including:

  • Appointment confirmations

  • Service scheduling updates

  • Quote follow-ups and reminders

  • Order and shipping communications

Important Notice

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

We do not sell or rent your phone number. Text message opt-in consent is not shared with any third parties for marketing.

4. How We Share Information

We may share your information only when necessary to operate our business, including with:

  • Shipping carriers and logistics providers

  • Payment processors

  • CRM and communications tools (for example: phone systems, email systems, messaging platforms)

  • Service partners involved in fulfilling work requests

  • Legal authorities if required by law

We only share data that is necessary to complete the service or transaction.

5. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, misuse, or disclosure.

However, no method of transmission over the internet or mobile networks is 100% secure.

6. Data Retention

We retain personal data only as long as needed to:

  • Provide services and support

  • Maintain business records

  • Comply with legal, accounting, or regulatory obligations

7. Your Choices and Rights

You may request:

  • Access to the information we hold about you

  • Corrections to inaccurate information

  • Deletion of your information (when legally permitted)

8. Opting Out of SMS

You can stop receiving SMS messages at any time by replying: STOP
You can request help by replying: HELP

You may also contact us directly at:
Phone: +1 (407) 696-9822

9. Cookies and Tracking (Website)

If you use our website, we may use cookies or similar technologies to improve functionality and user experience. You can control cookie preferences through your browser settings.

10. Updates to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted with a revised effective date.

11. Contact Us

MRI Depot, Inc.
1075 Florida Central Parkway, Suite 2000
Longwood, FL. 32750

Phone: +1 (407) 462-9391
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